Billing & Insurance
Shasta Regional Medical Center is committed to providing quality healthcare that fits the needs of our community, and we are here to answer your questions to help you understand how your insurance benefits will work for you.
Regardless of insurance coverage, all patients experiencing emergency medical conditions are entitled by federal law to seek treatment at the nearest emergency room.
With regard to elective procedures, we will work individually with patients to verify precisely what benefits your insurance policies covers, so we can provide you with a letter of guarantee and peace of mind.
Healthcare expenses are often unexpected or may seem overwhelming as a medical condition is discovered. Shasta Regional Medical Center financial counselor is committed to assisting patients with questions about insurance coverage and financial assistance programs. To meet with a financial counselor, call the Financial Counseling Department at (530) 244- 5485 Monday through Friday, 8 a.m. to 4:30 p.m.
Insurance Frequently Asked Questions
What insurance plans does Shasta Regional Medical Center accept?
Shasta Regional Medical Center has contracts with nine insurance companies:
- Anthem Blue Cross
- Interplan PPO/EPO
- Pacific Foundation
- Three Rivers Provider Network
- Private Healthcare Systems
- State of California
For information about your coverage on a specific treatment, please contact our admitting department 244-5400, or you can contract your insurance provider directly.
Why did I receive multiple statements for my hospital visit?
You will receive one bill from Shasta Regional Medical Center for services received and a separate bill from any physician specialists you might see, such as radiologists, emergency room physicians, anesthesiologists, surgeons, etc. These specialists are legally required to submit separate bills for their services. We contract with EmCare, which in turn provides our emergency room physicians, and currently EmCare is in contract negotiations with Anthem Blue Cross. Until they have resolved this issue, you will pay out-of-network benefits for your emergency room physician only. EmCare will not balance bill, meaning they will accept Anthem’s co-insurance as payment in full. Your deductible and co-pay will be at your out-of-network benefits.
What if Shasta Regional Medical Center isn’t contracted with my insurance company?
Your insurance coverage under a PPO Plan allows you select your healthcare providers from physicians to hospitals that are both in-network and out-of-network. That means you have insurance coverage with any healthcare provider you choice. Your out-of-network benefits may not cover the same amount as an in-network provider.
I received an Explanation of Benefits, (EOB) from my insurance company, how long before I get a bill from the hospital?
You can expect to receive a bill from Shasta Regional Medical Center within 7-14 days of being discharged. In some cases insurance company may not pay all benefits owed to you under your health insurance policy agreement. If this happens, we would appeal on your behalf to the insurance company and only bill you once we have resolved the issue.
What if I don’t have insurance?
If you do not have health insurance, our financial counseling staff can assist you to identify government or private programs that may help you pay for healthcare.
If you are eligible for a government sponsored health program, we will work directly with you to complete the application process. If you qualify, these programs can provide access to healthcare and other vital social services for you and your family.
Who do I contact if I need to set up a payment plan or have questions about my account?
You can call our financial counseling department at (530) 244-5485, or fill out the form below and click the submit button and a representative will contact you within two business days.