Patient & Family Advisory Council

Patient and Family Advisory Council (PFAC) Vision

At Shasta Regional Medical Center, the goal of the Patient and Family Advisory Council is to support the highest standards of comprehensive and compassionate care. The Council serves as a formal tool for creating a collaborative partnership between patients, families and the healthcare team.

Valuing the voice of patients and families is foundational to our system of healthcare delivery. Insight gained through this partnership will serve to prioritize and promote positive patient experience.

Help Us Help Families and Patients

Be an advisor! Join our Patient and Family Advisory Council (PFAC) to bring authentic patient perspectives to our work.

Who are we?

The Shasta Regional Medical Center PFAC is comprised of patients, family members and caregivers. We are committed to building a partnership of advisors and staff working to understand the needs
of the community and to implement programs and policies to address health care challenges affecting patient experience. The Council serves as a formal tool for creating a collaborative partnership between patients and families and the healthcare team.

What is an advisor?

Advisors provide personal perspectives and experiences to help guide and codesign Shasta Regional Medical Center programs and communications to support healthcare quality improvement and patient engagement efforts.

What would I do as an advisor?

• Share personal stories and experiences
• Provide feedback and ideas about improving patient experience
• Share ideas on how to engage patients and families
• Collaborate with all Shasta Regional Medical Center departments, physicians, and administration

Benefits of Joining

• Co-design projects that support quality improvement and patient engagement initiatives
• Collaborate with the other committed and engaged patients and family members
• Bring your perspective to the table to help us improve

How will I know what to do?

Shasta Regional Medical Center will provide coaching to the
Council so its members are supported in their advisory role.

Your Time Commitment

• Attend meetings that are held monthly
• Spend approximately 2 to 4 hours a month on PFAC-related activities

Next Steps

If you or someone you know would like to participate in this meaningful service opportunity, please print and fill out the application form, and contact our Patient Experience Coordinator at 530.244.8322.