If you are concerned about something whether it is your care, your room,
your meals, your testing schedule, your visitors or anything else - please
let us know without delay; and we will try to remedy the situation immediately.
Be assured that you can speak to your care givers in confidence. If you
would rather not talk about your problem with your nurse, you may meet
with the supervisor or manager on your unit for a confidential discussion
of your concern.
Please be assured that the presentation of a complaint or concern will
not compromise your treatment. Our goal is to provide healthcare that
is supportive of patient and family wishes, recognizing that situations
and decision-making can, at times, cause conflicts in the course of healthcare delivery.
We, of course, also appreciate compliments. "Customer Care Chain"
cards are available on every unit for your remarks. You may receive a
patient satisfaction survey call at home, after you are discharged. We
hope you have the time to share your comments so that we can maintain
the highest standards in our patient services.
Anytime your concerns are not resolved to your satisfaction, you may also
contact our Administration Department at (530) 244-5454. They will work
with all hospital departments to investigate your complaint and assist
you in handling your concern. If this is not to your satisfaction, you
may file your complaint with the California Department of Health Services
by calling (530) 895-6711.
The public may contact the Joint Commission's Office of Quality Monitoring
to report any concerns or register complaints about a Joint Commission-accredited
health care organization by calling (800) 994-6610.