If you are concerned about something whether it is your care, your room,
your meals, your testing schedule, your visitors or anything else - please
let us know without delay; and we will try to remedy the situation immediately.
Be assured that you can speak to your care givers in confidence. If you
would rather not talk about your problem with your nurse, you may meet
with the supervisor or manager on your unit for a confidential discussion
of your concern.
Please be assured that the presentation of a complaint or concern will
not compromise your treatment. Our goal is to provide healthcare that
is supportive of patient and family wishes, recognizing that situations
and decision-making can, at times, cause conflicts in the course of healthcare delivery.
We, of course, also appreciate compliments. It is our goal to create a
positive, lasting memory for every patient and family we serve. We call
this delivering a WOW experience. If one of our staff have WOW’d
you, please let us know by completing a WOW card so we can recognize our
staff that go above and beyond for you and your loved ones. Look for our
WOW boards located throughout the hospital. Another way we measure patient
experience and satisfaction is through a phone or email survey you may
receive after you are discharged. We truly value your feedback and appreciate
your time completing the survey. Your experience matters to us and assists
us in maintaining the highest standards in patient services.”.
Anytime your concerns are not resolved to your satisfaction, you may also
contact our Patient Experience Coordinator directly at (530) 244-8322,
or our Administration Department at (530) 244-5454.
The public may contact the Joint Commission's Office of Quality Monitoring
to report any concerns or register complaints about a Joint Commission-accredited
health care organization by calling (800) 994-6610.