Help Paying Your Bill
Help Paying Your Bill
As part of our mission and commitment to the community, Shasta Regional Medical Center is committed to providing quality healthcare that is affordable for our community. If you don’t have health insurance, you may be eligible for a government-sponsored health program, such as Medicare, Medi-Cal, or other state or county-funded healthcare coverage.
If you are not eligible for a government program and meet certain low- and moderate- income requirements, you may qualify for our Financial Assistance Program. Our Financial Assistance Program provides financial assistance to help qualified patients pay for healthcare based on their financial need. This includes emergency, urgent, or medically necessary care. Patients who qualify get some or all of their costs covered regardless of whether they have healthcare coverage, or are uninsured, or are underinsured.
Have questions?
For more information or if you need assistance, call our Admitting-Financial Counseling at 530-244-5485.
Am I Eligible for Financial Assistance?
- Financial assistance without charge is available to patients whose household income is at or below 400% of the current Federal Poverty Level
- Patients whose income ranges between 401% – 450% of the Federal Poverty Level qualify for discounted care
How to Apply
Step one:
Download and print the Financial Assistance application.
Select your language:
Step two:
Collect additional documents outlined in the application.
Step three:
Submit your application:
| By Mail | Shasta Regional Medical Center Admitting-Financial Counseling 1100 Butte Street Redding, CA 96001 |
| In Person | Shasta Regional Medical Center Admitting-Financial Counseling 1100 Butte Street Redding, CA 96001 |
The application is also available by email, in person, or U.S. mail.
For questions or assistance with the process, call our Admitting-Financial Counseling at 530-244-5485.
Financial Assistance Documents
English:
- Plain Language Summary of Financial Assistance (2024)
- Financial Assistance Policy (2024)
Spanish:
- Plain Language Summary of Financial Assistance (2024)
- Financial Assistance Policy (2024)
Additional Resources
The Health Consumer Alliance (HCA) is a resource available to patients to help them understand the billing and payment process, as well as Covered California and Medi-Cal Presumptive Eligibility. HCA offers free assistance over-the-phone or in-person. For more information, call 888-804-3536 (TTY 711) or go to www.healthconsumer.org.
Shoppable Services
In compliance with the No Surprise Billing Act (Title 45, Section 180.60 of the Code of Federal Regulations), please see our tool of shoppable services available on the hospital website at www.shastaregional.com/price-transparency.
Hospital Bill Complaint Program
The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the State of California’s Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.
More Help
There are free consumer advocacy organizations that will help you understand the billing and payment process. You may call the Health Consumer Alliance at 888-804-3536 or go to healthconsumer.org for more information.
Language Assistance
For language assistance or help understanding this information, please call or visit our Hospital Business Office: 530-244-5485 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m, located at the hospital address shown below. We can also provide this notice in other accessible formats, such as audio.
Shasta Regional Medical Center
Admitting-Financial Counseling
1100 Butte Street
Redding, CA 96001