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Emergency Services

24-Hour Emergency Care

What to Expect

The first thing to do when you arrive at our 24-hour emergency service department at Shasta Regional Medical Center is complete registration. If the patient cannot register himself or herself, an accompanying party may be asked to help provide information. After registration, a registered triage nurse will provide an initial evaluation of the patient and decide the urgency of the situation.

Per the Health Order, indoor visitors must show proof of vaccination or a negative COVID-19 test result.

Any one of the following may be used to show vaccination:

  • COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card
  • Photo of Vaccination Record Card as separate document
  • Photo of the visitor’s Vaccination Record Card stored on a phone or electronic device
  • Documentation of COVID-19 vaccination from a healthcare provider
  • Digital record that includes QR code that when scanned by a SMART Health Card reader displays the person’s name, date of birth, vaccine date(s) and vaccine type


* If partially vaccinated or unvaccinated, visitors must show a negative COVID-19 test result from within the past 72 hours.
* All visitors are required to wear well-fitting, surgical or double cloth masks

A triage assessment will include:

  • Review of the patient’s complaint or description of pain.
  • Measurement of vital signs.
  • Discussion of medication taken, necessary or otherwise.
  • Analysis of patient’s medical history.

We use this triage assessment system to provide emergency medical treatment to patients who need it the most while also ensuring that all wait times are as brief as possible. The proper care of all our patients is our number one priority.

When Minutes Matter. Award-winning Care Close to Home.

Emergencies can happen at any time, but no matter how severe, rest assured that our award-winning care team will be prepared to provide emergency treatment as quickly as possible. On average, patients will see an emergency physician within 20 minutes of your arrival*.

Remember: If you are having a medical emergency, DIAL 911.

To ensure patients receive the highest standard of care, Shasta Regional Medical Center is equipped with state-of-the-art medical technology and dedicated world-class physicians and highly-trained support staff. From acute allergic reactions to heart failure to catastrophic injury suffered in a car accident, know that we are prepared to address any emergency, putting YOU first.

Some of the 24-hour emergency care services you can find at our clinic are:

  • Emergency surgical services
  • Fully-functional radiology department
  • Inpatient care facilities
  • On-site laboratory for testing and diagnosis
  • Behavioral health services
  • Certified Chest Pain Center
  • Primary Stroke Center

For our patients’ convenience and peace of mind, many of our 24-hour emergency services are covered by the most popular of insurance plans, including Medicare and commercial payers.

Quality Care

Watson Health 50 top award logo

Pacemaker procedures award Defibrillator award

Society of cardiovascular patient care award

What to Bring

  • Photo ID, such as a driver’s license
  • Important health insurance information
  • Comprehensive list of all medications currently taken and dosage levels
  • Any information regarding medication allergies, such as an allergy to penicillin
  • Relevant test results regarding current or similar symptoms and conditions
  • Information about how to contact primary medical and care providers

We also recommend that patients prepare a list of questions to ask our physicians before arriving at the 24-hour emergency care department. While this is not absolutely necessary, you may find it quite helpful.

After Evaluation

When your emergency medical evaluation is complete, you can be:

  • Discharged and permitted to return home or go elsewhere
  • Admitted into the hospital for further treatment or evaluations

Patients who are discharged will be given an instructional statement on how to care for themselves after our treatments are completed. Make certain you read and fully understand the instructions before actually leaving the facility in case you have further questions or concerns to present to a staff member.

Patients who are admitted into Encino Hospital Medical Center will be treated with care and respect during their hospitalization, as they have received during our emergency medical treatments. You may be asked if there are any individuals, such as family members or close friends, who you would like to reach in order to inform them of your stay in our facility.

Shasta Regional Medical Center

1100 Butte Street
Redding CA 96001
Telephone: 530-244-5353
Hours: 24 hours / 7 days a week

*Average wait time, data from the Center for Medicare and Medicaid Services.